Privacy Policy (UK GDPR & Data Protection Act 2018)
Last updated: 10 November 2025
Who we are (Controller)
JBB Electrical (company number 00884314) is the data controller for personal data processed via this website and in connection with our industrial electrical manufacturing, design, and installation services.
Contact: info@jbbelec.co.uk, +44 1509 852573, 7 Station Terrace, Kegworth, Derby DE74 2GE.
What this notice covers
This notice explains what personal data we collect, how we use it, the lawful bases we rely on, who we share it with, how long we keep it, your rights, and how to contact us or the ICO.
The data we collect
We collect and process:
- Identity & contact data: name, company, role, email, phone, postal address.
- Business & project data: job specifications, site addresses, electrical drawings, and system details.
- Technical & device data: IP address, browser type, cookie identifiers, logs.
- Communications data: enquiries, emails, feedback, support requests.
- Transaction data: purchase orders, invoices, and payment records (processed through secure third-party payment providers).
- Marketing data: preferences, consents, and communication history.
We do not collect special category data unless explicitly provided (e.g., health/safety details for site personnel) and only with lawful basis.
Sources of data
Data comes directly from you (via web forms, email, phone, or business meetings) or automatically via our website analytics. We may also receive contact details from suppliers, contractors, or trade directories.
Purposes and lawful bases
| Purpose | Examples | Lawful basis |
|---|---|---|
| Providing our products and services | processing orders, installation scheduling, project communication | Contract; Legitimate interests |
| Managing suppliers and contractors | issuing POs, verifying competence, maintaining records | Contract; Legitimate interests |
| Customer communication | responding to enquiries, quotes, support | Contract; Legitimate interests |
| Marketing to business contacts | updates, case studies, newsletters | Legitimate interests (B2B marketing) |
| Analytics and site improvement | traffic analysis (non-essential cookies) | Consent |
| Legal, tax, and compliance | record-keeping, safety, regulatory compliance | Legal obligation |
Who we share data with
We share data with trusted service providers (e.g., hosting, IT, CRM, subcontractors, delivery companies, professional advisers). All processors must handle your data securely and only act on our instructions.
International transfers
Where data is transferred outside the UK, we rely on adequacy decisions or standard contractual clauses to safeguard it.
Data retention
We keep data only as long as necessary:
- Project and customer records: 6 years after completion (for warranty and tax).
- Enquiry correspondence: 2 years.
- Marketing contacts: until you opt out.
Your rights
You have the right to access, rectify, erase, restrict, object, and request data portability, as well as to withdraw consent at any time. Contact us at info@jbbelec.co.uk to exercise these rights.
Security
We use technical and organisational measures to protect data — including encrypted storage, restricted access, staff training, and secure transmission.
Complaints
If you have concerns, please contact us at info@jbbelec.co.uk. You can also complain to the Information Commissioner's Office (ICO): ico.org.uk | 0303 123 1113.